Reference

Legal terms before you open an account

Your account rules, privacy choices, payment-record rights, and access terms are set out here before you open your account.

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alexsatoto Legal terms before you open an account
CONTACT PATHS

Three routes for policy questions

Legal questions need a channel that leaves a clear trail. We keep account-law, privacy, cookie, and payment-record requests separate from ordinary lobby questions so your case is easier to trace. Include your registered phone number, the date of the account action, and the payment rail if the request involves DANA, OVO, GoPay, QRIS, or bank transfer.

Team online

Live chat case intake

Use live chat from 09:00 to 23:00 WIB for urgent account-access or payment-record questions. Ask for a legal case tag, then save the chat code so we can connect later email messages to the same request.

Email for written requests

Send privacy, cookie, account-name, or record-change requests to [email protected]. We reply with the next account step, required proof, and a case reference you can quote if you continue through chat.

Account page submission

On mobile web, open Account > Profile > Legal Details to check your saved name, phone number, and consent choices. Use the form there when you want a change tied directly to your account.

ACCOUNT CARE

Six controls around your legal rights

We handle legal rights through account records, not guesswork. That means we check identity before changing personal data, keep wallet references connected to the right account, and separate cookie choices from payment…

Identity matching

Before we change your account name, phone number, or login email, we compare the request with your profile record and recent wallet references. This reduces mistaken changes and keeps legal ownership tied to the right account.

Payment record handling

DANA, OVO, GoPay, QRIS, and bank transfer receipts are used to verify wallet events, dispute timing, and account ownership. We do not publish those receipts; we use them only for account and legal handling.

Cookie choice control

Cookie choices are used for login status, device checks, and site measurement. You can change browser cookie settings on your phone, then sign in again so the account session reflects the new choice.

Retention for disputes

We keep account, wallet, and support records for as long as needed for law, tax, security, and dispute handling. When a record is no longer needed, we remove or limit it under our retention process.

Security before changes

A password reset, phone change, or profile correction can affect access rights, so we check a one-time code or other proof first. This protects your account before any legal data change is applied.

Correction request path

If your saved name, phone number, or payment reference is wrong, contact us through chat or [email protected]. We ask for the affected field, the correct detail, and supporting proof before updating it.

Legal questions we answer often

These answers cover the legal points you are most likely to check before opening or using an account. They explain access rules, data rights, cookies, payment records, and how to reach us when a written answer is needed. For any access question, local law decides availability.

Access and eligibility depend on local law and are available only where local law permits. Before you open an account, check your location rules and make sure the profile details you enter are accurate.

We collect data needed to run and protect your account, such as name, phone number, login records, device signals, wallet history, and support messages. These details help us verify ownership and answer disputes.

Open Account > Profile > Legal Details on mobile web, or email [email protected]. Tell us which field is wrong, attach matching proof, and include your registered phone number for account matching.

Yes, payment receipts can become part of your account record when a wallet event, dispute, or ownership check needs proof. We connect the receipt to your account but do not publish it publicly.

We keep records for the period needed for law, tax, security, account support, and dispute handling. When those needs end, we remove, limit, or anonymize records according to our retention process.

Change cookie settings in your phone browser, clear site data if needed, then sign in again. Essential login and security cookies may still run because they are needed to keep account access working.

Send written requests to [email protected] and include your registered phone number, request type, and any payment reference involved. For time-sensitive account access issues, start with live chat from 09:00 to 23:00 WIB.

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